Privacy Policy

Hayes Industrial Solutions, Inc. we appreciate that you trust us with your personal information, and we’re committed to using your information in ways that create value for you. Every day, we are guided by our principles, and we work hard to earn and keep your trust. We really value and respect the privacy of our customers. While operating our business and interacting with you, we collect, use, and share personal information. We do so to process and fulfill your orders, to improve our online sales, to create consistent online experiences for you, to protect the rights and information of our customers and our company, and for the other purposes disclosed in this Privacy Policy.

This Privacy Policy provides you with information about how we collect, use, and share personal information, and describes choices and rights available regarding your personal information. If you have any questions, please contact us by email: info@hayesfusion.com

It applies to the information we collect in association with your interactions with us, including, but not limited to:

Use of our websites, including mobile websites
Phone and email communications with us
Social media interactions on our websites and other third-party websites like Facebook, YouTube and Instagram
Viewing our online advertisements or emails

Who we are

Our website address is: https://hayesindustrialsolutions.com

Our Privacy Principles

Transparency

We’re open and honest with you about how we use and share your personal information.

Control

We give you tools to help you exercise your rights.

Security

When you place orders on our websites or via phone call, all of your order information, including your credit card number and delivery address, is transmitted through the Internet using Secure Sockets Layer (SSL) technology. SSL technology causes your browser to encrypt your order information before transmitting it to our secure server. SSL technology, an industry standard, is designed to prevent someone other than operators of our websites from capturing and viewing your personal information.

While we use industry standard means to protect our websites and your information, the Internet is not 100% secure. The measures we use are appropriate for the type of information we collect. We cannot promise that your use of our websites or mobile applications will be completely safe. We encourage you to use caution when using the Internet. Online access to your personal information is protected with a password you select. We strongly recommend that you do not share your password and that you use unique passwords for all of your online accounts.

What, Why and How Do We Collect Information?

As noted above, we collect personal information when you contact us by e-mail, phone calls and when you use our website, and from business partners and other third parties.

What Information Does This Include?

Name, last name, email address, company name, phone number, username, physical address, government-issued identification number.

Why Do We Collect It?

My Account Registration and Use

My Account registration is a service provided by our website. You do not have to register to browse our website. We may require that you register with a My Account to make online purchases. When you register, you are asked for personal information such as your name, address, phone number, email address, and a username and password that you select. This information may be used to help make your online shopping quicker and easier, by pre-filling certain parts of your shopping information.

Comments

When visitors leave comments on the site we collect the data shown in the comments form, and also the visitor’s IP address and browser user agent string to help spam detection.

An anonymized string created from your email address (also called a hash) may be provided to the Gravatar service to see if you are using it. The Gravatar service privacy policy is available here: https://automattic.com/privacy/. After approval of your comment, your profile picture is visible to the public in the context of your comment.

Media

If you upload images to the website, you should avoid uploading images with embedded location data (EXIF GPS) included. Visitors to the website can download and extract any location data from images on the website.

How long we retain your data

If you leave a comment, the comment and its metadata are retained indefinitely. This is so we can recognize and approve any follow-up comments automatically instead of holding them in a moderation queue.

For users that register on our website (if any), we also store the personal information they provide in their user profile. All users can see, edit, or delete their personal information at any time (except they cannot change their username). Website administrators can also see and edit that information.

What rights you have over your data

If you have an account on this site, or have left comments, you can request to receive an exported file of the personal data we hold about you, including any data you have provided to us. You can also request that we erase any personal data we hold about you. This does not include any data we are obliged to keep for administrative, legal, or security purposes.

Where your data is sent

Visitor comments may be checked through an automated spam detection service.

Who Do We Share It With?

If you request a password reset, your IP address will be included in the reset email.
Service providers that process information on our behalf, such as shipping vendors and fraud prevention
Financial services companies (if necessary)
Law enforcement, public and government authorities (if necessary) to comply with law, support investigations, and protect the rights and property of you, us, and others.

Embedded content from other websites

Articles on this site may include embedded content (e.g. videos, images, articles, etc.). Embedded content from other websites behaves in the exact same way as if the visitor has visited the other website.

These websites may collect data about you, use cookies, embed additional third-party tracking, and monitor your interaction with that embedded content, including tracking your interaction with the embedded content if you have an account and are logged in to that website.

Cookies

If you leave a comment on our site you may opt-in to saving your name, email address and website in cookies. These are for your convenience so that you do not have to fill in your details again when you leave another comment. These cookies will last for one year.

If you visit our login page, we will set a temporary cookie to determine if your browser accepts cookies. This cookie contains no personal data and is discarded when you close
your browser.

When you log in, we will also set up several cookies to save your login information and your screen display choices. Login cookies last for two days, and screen options cookies last for a year. If you select “Remember Me”, your login will persist for two weeks. If you log out of your account, the login cookies will be removed.

If you edit or publish an article, an additional cookie will be saved in your browser. This cookie includes no personal data and simply indicates the post ID of the article you just edited. It expires after 1 day.

Terms and Conditions

When you register for a My Account you gain access to many helpful online tools such as express checkout, address book, manage email, online orders and much more. To use these tools you may be asked to provide additional information about you and your company. The information that you provide as a registered My Account user is sometimes referred to as “User Content”. As a My Account user you also have the opportunity to register your credit cards to help make your online shopping on our website quicker and easier. These tracked and recorded purchases are called your “Purchase History”. Your registration and use of your My Account is governed at all times by our Terms and Conditions, our Privacy Policy and our Warranty and Returns Policy. More about our terms and conditions.

Website Disclaimer

Improvement
Hayes Industrial Solutions, Inc. reserves the right to make any changes in or improvements on its products without incurring any liability or obligation to update or change previously sold machines and/or the accessories.

Property Rights
All proprietary rights pertaining to the design, colors, and branding, are exclusively the property of Hayes Industrial Solutions, Inc.

Disclaimer of Liability
Hayes Industrial Solutions, Inc. accepts no responsibility of liability for fusion joints. Operation and maintenance of the product is the responsibility of operators. We recommend qualified joining procedures to be follow when using Hayes fusion equipment. Hayes makes no further warranty of any kind whatsoever, express or implied; and all implied warranties of merchantability and fitness for a particular purpose which exceed the obligation are hereby disclaimed by Hayes Industrial Solutions, Inc.

Warranty and Return Policy

Warranty Policy

Limited Warranty
Hayes Industrial Solutions, Inc. warrants all products distributed. All products have 12 months warranty against manufacturer’s defects from the date of purchase directly from Hayes Industrial Solutions, Inc. or Hayes Industrial Solutions, Inc. authorized dealers. Furthermore, this warranty only covers factory defects.

Warranty limitations and exclusions

These warranties do not apply to Hayes® Products where:

Repairs have been made or attempted by others
Repairs are required because of normal wear and tear.
The tool has been abused, misused, improperly maintained or operated.
Alterations have been made to the tool

Returns Policy

Return of Goods
Buyer must receive written authorization directly from Hayes Industrial Solutions, Inc. or Hayes Industrial Solutions, Inc. authorized dealer before any returns. The goods must be in the same condition as received. The buyer has 15 days to request a return of goods after the date of the purchase. Buyer is responsible for return freight for any reason other than manufacturer’s defects.

Returns Periods

15 days
Products can be returned within 15 days with proof of purchase on www.hayesindustrialsolutions.com or www.hayesfusion.com.

30 days
Products can be exchanged within 30 days with proof of purchase on www.hayesindustrialsolutions.com or www.hayesfusion.com. The goods must be in the same condition as received.

NON-RETURNABLE / NON-REFUNDABLE

Hayes Industrial Solutions, Inc. reserves the right to decline returns on the following grounds:

Where a product does not have a manufacturing defect but has been damaged by the customer, or to prevent fraud or abuse.
Specialty orders or custom products do not qualify for returns, such us Hydraulic Butt fusion Machines made to order.
Products ordered and tailored specifically to customer’s requirements or measurements.

This warranty and return policy gives you specific legal rights, and you may also have other rights which vary from state to state.