Return or replace request

START A RETURN OR REPLACE REQUEST

Submission of this warranty request form does not constitute confirmation of coverage, approval, or entitlement to a refund. All claims will be reviewed and evaluated strictly in accordance with the terms and conditions set forth in our Warranty and Returns Policy. Standard processing time is approximately 3–5 business days from the date of receipt. For complete policy details, please refer to the Warranty and Returns Policy available on our website.

Warranty form
Return form

Warranty and Return Policy

Warranty Policy

Limited Warranty
Hayes Industrial Solutions, Inc. warrants all products distributed. All products have 12 months warranty against manufacturer’s defects from the date of purchase directly from Hayes Industrial Solutions, Inc. or Hayes Industrial Solutions, Inc. authorized dealers. Furthermore, this warranty only covers factory defects.

Warranty limitations and exclusions

These warranties do not apply to Hayes® Products where:

     

      • Repairs have been made or attempted by others

      • Repairs are required because of normal wear and tear.

      • The tool has been abused, misused, improperly maintained or operated.

      • Alterations have been made to the tool

    Returns Policy

    Return of Goods
    Buyer must receive written authorization directly from Hayes Industrial Solutions, Inc. or Hayes Industrial Solutions, Inc. authorized dealer before any returns. The goods must be in the same condition as received. The buyer has 15 days to request a return of goods after the date of the purchase. Buyer is responsible for return freight for any reason other than manufacturer’s defects.

    Returns Periods

    15 days
    Products can be returned within 15 days with proof of purchase on www.hayesindustrialsolutions.com or www.hayesfusion.com.

    30 days
    Products can be exchanged within 30 days with proof of purchase on www.hayesindustrialsolutions.com or www.hayesfusion.com. The goods must be in the same condition as received.

    NON-RETURNABLE / NON-REFUNDABLE

    Hayes Industrial Solutions, Inc. reserves the right to decline returns on the following grounds:

       

        • Where a product does not have a manufacturing defect but has been damaged by the customer, or to prevent fraud or abuse.

        • Specialty orders or custom products do not qualify for returns, such us Hydraulic Butt fusion Machines made to order.

        • Products ordered and tailored specifically to customer’s requirements or measurements.

      This warranty and return policy gives you specific legal rights, and you may also have other rights which vary from state to state.

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