Return or replace request

START A RETURN OR REPLACE REQUEST
Filling out a return request form it is not a guarantee of a refund. Requests will be processed in accordance with the Warranty and returns policy. Return request take 2 -3 business days to process. Please read more about our return policy on our website: Warranty and returns policy

[contact-field label="Customer Name" required="1" requiredtext="(required)" type="name"/] [contact-field label="Customer Email" required="1" requiredtext="(required)" type="email"/] [contact-field label="Customer Phone number" requiredtext="(required)" type="telephone"/] [contact-field label="Invoice number" required="1" requiredtext="(required)" type="telephone"/] [contact-field label="Invoice date" required="1" requiredtext="(required)" options="" type="date"/] [contact-field label="Product SKU or description" required="1" requiredtext="(required)" type="telephone"/] [contact-field label="Why are you returning this product?" required="1" requiredtext="(required)" options="Product is damaged or broken,Missing or broken parts,Product is defective or doesn't work,Bought by mistake,No longer needed,Wrong item was sent,Didn't approve purchase" togglelabel="Select one option" type="select"/] [contact-field label="Comments (required):" required="1" requiredtext="(required)" type="textarea"/]

Warranty and returns policy

Warranty and Return Policy

Warranty Policy

Limited Warranty
Hayes Industrial Solutions, Inc. warrants all products distributed. All products have 12 months warranty against manufacturer’s defects from the date of purchase directly from Hayes Industrial Solutions, Inc. or Hayes Industrial Solutions, Inc. authorized dealers. Furthermore, this warranty only covers factory defects.

Warranty limitations and exclusions

These warranties do not apply to Hayes® Products where:

Repairs have been made or attempted by others
Repairs are required because of normal wear and tear.
The tool has been abused, misused, improperly maintained or operated.
Alterations have been made to the tool

Returns Policy

Return of Goods
Buyer must receive written authorization directly from Hayes Industrial Solutions, Inc. or Hayes Industrial Solutions, Inc. authorized dealer before any returns. The goods must be in the same condition as received. The buyer has 15 days to request a return of goods after the date of the purchase. Buyer is responsible for return freight for any reason other than manufacturer’s defects.

Returns Periods

15 days
Products can be returned within 15 days with proof of purchase on www.hayesindustrialsolutions.com or www.hayesfusion.com.

30 days
Products can be exchanged within 30 days with proof of purchase on www.hayesindustrialsolutions.com or www.hayesfusion.com. The goods must be in the same condition as received.

NON-RETURNABLE / NON-REFUNDABLE

Hayes Industrial Solutions, Inc. reserves the right to decline returns on the following grounds:

Where a product does not have a manufacturing defect but has been damaged by the customer, or to prevent fraud or abuse.
Specialty orders or custom products do not qualify for returns, such us Hydraulic Butt fusion Machines made to order.
Products ordered and tailored specifically to customer’s requirements or measurements.

This warranty and return policy gives you specific legal rights, and you may also have other rights which vary from state to state.

START A RETURN OR REPLACE REQUEST